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Controls Service Technician

Posted on: May 29, 2024
Vice President

Website In Control, Inc.

Automation Controls System Integrator

Controls Service Technician

Company Overview

Founded in 1993, In Control, Inc. is a leading automation controls system integrator serving the water, wastewater, industrial, and utility markets in the upper Midwest and Great Plains regions. We take pride in providing excellent design, panel production, control system programming, system start-up, and follow-on support to customers. Our deeply experienced staff includes Professional Engineers, Electrical and Mechanical Engineers, Master Electricians, Computer Science/IT/Networking Engineers, Radio Telemetry Specialists, and Manufacturing Technicians. Our employees are the core of the superior solutions we deliver to our customers. Our continued growth has created the need for a Controls Service Technician to join our Team.

Position Overview

This role requires working across technical and customer domains in a variety of physical environments both remotely and at the job site. The successful candidate will be responsible for responding to customer calls for service, identifying and troubleshooting controls system hardware, software, and telemetry issues, and resolving those issues. Candidates should have relevant experience in controls systems, an aptitude for learning new skills, and the ability to self-manage work with limited supervision.

The position offers competitive pay and an excellent comprehensive benefits package including paid time off. The position will be on call periodically, and regional trips with potential overnight stays may be required (total travel up to 60%).

Responsibilities and Duties

·         Review electrical schematics, network diagrams, and process instrumentation.

·         Troubleshoot and remedy customers’ malfunctioning controls equipment, communications systems (including radios), and Program Logic Controller (PLC) software.

·         Modify control system logic and visualization using PLC and Human Machine Interface (HMI) software.

·         Review controls system design and operation documentation provided to customer.

·         Field start-up and commissioning of controls systems at customer sites.

·         Act as customer’s point of contact for service work.

·         Report work progress and complete Service Reports (SRs).

·         Project coordination and communication internally within In Control and externally with customers, construction contractors, consulting engineers, vendors, and other partners.

·         Other duties as assigned.


·         Exemplify In Control’s Core Values:

Radically Responsive                Sweat the Details                      Get It Done, Together

Focus on the Right Solution for Each Customer              Seek Out and Share Knowledge

·         Experience in application programming and integration across a variety of hardware/software platforms.

·         Demonstrated outstanding oral and written communications skills with coworkers and customers.

·         Two-year degree in relevant technical field and two years’ experience in control system programming.

·         Ability and willingness to travel to sites in South Dakota, southwestern Minnesota, and northwestern Iowa.

·         Comfortable working in the field at customer locations and in a variety of construction site conditions.

Technical Capabilities

·         Proficiency programming and commissioning Rockwell Automation products and/or Schneider, GE, etc. required.

·         Working knowledge of electrical control panel design, MCC’s, VFD’s, and process instrumentation.

·         Experience and ability to troubleshoot industrial radio systems.

·         Strong computer skills and experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Project).

To apply for this job email your details to graham.arntzen@incontrol.net