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Full/Part Time Work at Home Customer Service Professional – Watertown Location – SD, IA or MN Residents

Posted on: March 29, 2021

Website PREMIER Bankcard

This opportunity is open only to candidates who reside within the states of South Dakota, Iowa or Minnesota, and whose home address is within 60 miles of our Watertown physical PREMIER Bankcard location.

Full-time hours:
Monday – Friday 12:30 p.m. – 9:00 p.m.; every other Saturday 8:00 a.m. – 4:30 p.m.;
Part-time shifts available 20 – 35 hours per week. Hours: Monday – Friday 2:00 p.m. – 9:00 p.m. every other Saturday 8:00 a.m. – 4:30 p.m.

Various split shifts available upon request.

Are you looking for the opportunity to utilize your ability to help people? PREMIER Bankcard is looking for friendly, outgoing individuals to expand its team of Customer Service Professionals to handle inbound calls, take payment information and answer customer questions, all while working from home!

Potential to career path after the first three months and then again after an additional nine months. That’s two promotions within a year! We support a promotion-from-within philosophy for strong performers!

 

Location

This opportunity is open to candidates who reside within the states of South Dakota, Iowa or Minnesota ONLY, and whose home address is within 60 miles of our physical Watertown PREMIER Bankcard location.

Use this link to check the distance between your home and our physical location to confirm your eligibility!

Check Your Distance!

Compensation and Schedule

Competitive hourly pay with additional pay for working premium hours. Starting wage is determined based on prior work experiences, with a minimum of $13.00 – $15.15 an hour.

 

Full-time Hours:
Monday – Friday 12:30 p.m. – 9:00 p.m.; every other Saturday 8:00 a.m. – 4:30 p.m.;
Part-time shifts available 20 – 35 hours per week. Hours: Monday – Friday 2:00 p.m. – 9:00 p.m. every other Saturday 8:00 a.m. – 4:30 p.m.

Various split shifts available upon request.

 

Training Schedule

Up to three weeks of paid training, with a self-paced electronic learning environment! Live training support will also be provided with the use of video conferencing tools. There will be times that you will need to report to the site but this will be minimal and you will be notified in advance.

 

Essential Duties and Responsibilities

Customer communications via inbound telephone calls to provide information with an emphasis on high quality service
Take and process payment information
Answer billing inquiries and other common questions
Achieve productivity standards and goals while maintaining the highest level of professionalism
Use computer system to track, gather information, and/or troubleshoot customer issues
Self-starter and perform independently while working remotely
Ability to problem solve small computer issues independently
Ability to work independently
Maintain strong communication with management by phone and other electronic means
Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly
Skills and Qualifications

Possess strong PC skills
Ability to be patient and attentive to detail
Excellent verbal and listening skills and ability to use positive language
Time management skills
Customer Service, and call center experience is required
 

Technology

PREMIER to provide the PC
Headset will be provided by PREMIER
PREMIER to provide telephone and vonage box
High speed internet access, DSL connection or cable modem is required (this can not be a wireless connection)
Having a smart cell phone is necessary for accessing a security token application
Software functionality to be provided via PREMIER Bankcard
Use of cellular phone or cordless land line phone is prohibited while in PREMIER workspace
Need to be able to pass speed test from https://www.speedtest.net/(50 MB/s download speed and 8 MB/s upload speed required)
 

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

 

We’re Investing in You
• Shift differential pay of up to 20%, plus 10% differential pay for bilingual reps (Fluent in both English and Spanish)
• Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses
• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned
• Growth plans and career pathways having the opportunity to receive an hourly wage increase
• PREMIER Wellness Program
• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events
• Paid community volunteer hours
• Special employee parties and incentives

 

Application Process

To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

 

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

To apply for this job please visit www.firstpremier.com.