Receptionist/ Phone Member Service Representative

Full Time – Receptionist/Phone Member Service Representative
Brookings Branch

Schedule:
M-F | 8:00a – 5:00p

Wage:
Competitive Wage. EOE.

Benefits:
Health, Dental, Vision, PTO, 401K program matching contributions up to 5%, Short Term/Long Term Disability, Life Insurance, Cafeteria/Flex Plan and paid Federal Holidays.

Job Expectations:
• Greet members in a friendly and professional manner.
• Answer member questions and direct them to appropriate staff.
• Answer phone calls and assist with account research, account transfers, Visa payments, loan payments, history/balance inquiries, account maintenance, order checks, Certificates of Deposit.
• Trouble shoot online issues (i.e. reset passwords, help members navigate the website).
• Help setup for meetings, branch events, and trainings as needed.
• Mail out notices for various departments in the branch.
• Check night service voicemails and respond to or redirect messages appropriately.
• Scan documents for the Lending Departments as requested.
• Perform other duties as assigned by supervisor.

Skills:
Applicant must be able to perform the duties of his/her job in a timely and professional manner. Applicant must possess good judgment and be able to make independent decisions. Applicant must have good listening and communication skills and represent the credit union in various ways in a professional manner.

About Us:
Dakotaland Federal Credit Union is a not-for-profit financial cooperative owned and operated by our members. There are no stockholders, partners, or outside owners. We are a full-service financial institution, taking pride in serving our members. Our vision is to always put the member first and to be the preferred financial institution in our service area.

Accepting Applications until July 15, 2025.

To apply:  www.dakotalandfcu.com/careers

Applicant must be bondable, pass a background check, and have a valid driver’s license.

Contact Information:
Phone: 605-353-8739
Email: hrmail@dakotalandfcu.com