Website Benchmark Foam, Inc.
Summary: Through frequent travel and in-office work, sells corporate products to business and industrial establishments or individuals while providing exemplary customer service. Consistently acts as a representative of Benchmark Foam by personifying the company’s core values of integrity, commitment, and excellence which drives our On-Time Delivery Guarantee.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benchmark Foam operates on the principle of effective teamwork. Other duties may be assigned, including cross-training and/or working in other departments.
Solicits product sales both in-office and while traveling. Builds and maintains customer relationships. Talks with customers by phone and in person to receive, and then process product orders. Handles inbound sales lead calls to convert calls into sales. Answers questions about products and service. Works with team members to generate ideas that will solve customer needs. Overcomes technical and business objections of prospective customers. Emphasize salable features, quotes prices and credit terms, and prepare sales orders for orders obtained.
Track stock levels. Computes amount of material required to complete orders. Estimates date of delivery to customer, based on knowledge of Benchmark Foam Inc. production and delivery guarantee. Assists in drawing layouts.
Investigates and resolves customer problems with deliveries. Resolves customer complaints and/or recommends corrective services to resolve customer complaints.
Attends installation sites utilizing Benchmark Foam products. Coordinates customer training. Continuously builds customer lists by traveling to meet former, current and prospective customers. Provides product demos to qualified customers.
Complies with company directives to meet goals. Demonstrate understanding of profitability. Understands competitor strategies. Travels in order to experience and assess the marketplace to gain understanding of factors that may impact corporate sales strategies. Attends trade shows, wholesale and retail outlets, industry functions.
Generates ideas to expand into new markets. Compiles lists of prospective customers for use as sales leads, based on information from the construction industry, wholesale and retail outlets, ad inquiries, trade shows, direct mail responses, dealer resellers, business directories, Internet Web sites, internal customer database, and other sources.
Makes outbound lead follow-up calls to past, potential and existing customers by telephone, direct mail and e-mail to qualify leads and sell products and services. Update customer database to reflect current customer status, contact details, etc. Enter new customer data and other sales data into computer database. Make and log outbound calls to follow-up on quotes. Make and log outbound sixty-day load fill calls. Make and log outbound calls to new prospects as determined by the new prospect brochure mailing schedule.
Prepares travel reports. Works with team members to keep account activities and literature up to date. Attends and participates in scheduled Sales meetings. Sets annual sales projections.
Sets product pricing structures in a manner which allows Benchmark Foam to maximize profits while staying competitive in the market place.
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